CUSTOMER ZONE

Our Products And Services Designed With Our Customers In Mind

FUEL SURCHARGE.

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SEP 2019
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CUSTOMER ZONE.

Our products and services designed with our customers in mind.

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PACKAGING GUIDE.

Shipments must be packed properly. Each individual bag must comply with the weight and size limitations.

Max Weight 32 kg

Each individual bag or package must not exceed the following weight. However, there is no limit to the total shipment weight.

Fragile Items

Please note that FRAGILE items MUST BE LABELED clearly on your courier baggage shipments. Linehaul Express is not liable for any damage to items as a result of inadequate/inappropriate packaging.

Max Length 157 cm

Each individual bag or package must not exceed the following length. However, there is no limit to the total shipment packages.

Plastic / Nylon bags

Shipments must be packed properly with plastic or nylon courier bags with clear marking on the exterior of the bag of its final destination, Linex airwaybill #, flight number/date and total bag number

Label Marking Example

Destination: LHR
Linex AWB: 123456789
Flight/Date: CX251/30 Jul
Bag Number: 1 of 2

CAPABILITIES.

CLINICAL TRIALS

Linex can provide specialized management of the clinical trial supply chain and Research and Development. Our trained team can help in classifying your products; advise you on the documentation for export and import in order to be regulatory compliant and avoid any delay. Our staff hold Science degrees and have extensive knowledge in time critical logistics. They understand all requirements in handling and moving your priceless shipments.

When material needs to be shipped in a temperature controlled environment, our dedicated staff are here to help you in choosing the right packaging for the journey. Our range of packaging can accommodate anything from one vial to multiple pallet shipments, in a variety of different – temperature controlled environments including different temperature controlled environments.

- 0 °C
Liquid Nitrogen
- 0 °C
Ambient Controlled
+ 0 °C
Fresh
+ 0 °C
Ambient Controlled
CUSTOMS CLEARANCE​

Linex carefully manages the smooth transition of cargo from country to country and works closely with local customs to minimize the risk of delay when moving freight across international borders. Our dedicated professionals around the world possess multilingual capabilities and a clear understanding of the specificity of trade regulations and agreements at global, regional, national and local levels. You can rely on our licensed customs brokers in many countries that provide our customers hassle-free customs clearance service and professional solutions based on customers’ shipping needs.

Our worldwide experts will serve as the first points of contact with both customs authorities and receiving customers, to ensure a smooth entry for your goods, even in challenging environments. This allows us to provide re-assuring guidance and expert advice on matters relating to customs. We assist importers with such matters as tariff options, duty concessions, and landed costing reports. We also assist exporters with duty drawback and collection.

SHIPPING GUIDE.

Should you have any inquiry, please do not hesitate to contact your Account Manager or Local Linex Office.

Prohibited & Restricted Commodities are defined by IATA regulations and Cathay Pacific standards.

Prohibited Commodities

NOT acceptable for transport overseas under any circumstances
  • Animals & Animal Products
  • Plants & Plant Products
  • Any Item(s) prohibited by any law, regulations or statute
  • Counterfeit & Pirated goods or materials
  • Currency & Bullions
  • Dangerous Goods, Hazardous or Combustibles Materials including Asbestos
  • Illegal Drugs or Narcotics
  • Firearms & Parts thereof, Weapons including Swords and Ammunition
  • Human Remains including Ashes
  • Dangerous Liquids
  • Perishable Items that require temperature control or special handling
  • Pornography

Restricted Commodities

MAY be acceptable under certain conditions (check with LINEX)
  • Antiques, Fine Arts or Works of Art
  • Collectible and/or Irreplaceable Items
  • Drugs & Pharmaceutical Products
  • Furs / Ivory / Endangered Animal Products
  • Industrial Diamonds / Carbons
  • Medical Samples e.g. diagnostic specimens, blood tissue samples
  • Precious Metals & Stones
  • Movie Coupons, Tickets & Vouchers
  • Non-DG Liquids with paperwork proof subjected to approval by local CX
  • License-controlled Medicines
  • Lithium Batteries subjected to approval by local CX & IATA DG regulations

How can we help?

Customer service hotline 24 Hours Global Coverage​

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