LINEX UAE
Linex UAE (previously Universal Express Group), is one of the world’s oldest and largest independent wholesale express companies in the Middle East.
Our 35+ years of expertise and versatile range of services enables couriers to deliver their shipments with more speed, reliability and cost-efficiency.
OUR NETWORK.
ABOUT US.
As one of the world’s oldest and largest independent wholesale express companies, Linex UAE (previously known as Universal Express), enjoys a solid reputation built upon a quarter century of reliability, trust and efficiency.
With operations in the UAE, Singapore, Kenya and Africa, our primary distribution area covers some of the world’s fastest growing markets and a population of about three billion people.
We provide retail couriers and freight-forwarders with reliable service to profitably develop their trade lanes across the world, with express door-to-door delivery of documents and parcels to over 220 countries – many of them on a same-day or next-day basis.
HISTORY.
Universal Express was founded in 1985, now rebranded as Linex UAE, addressing a growing regional demand for reliable express services. Our operations commenced with a single line-haul route between Dubai and London, and swiftly grew in response to the demand for our efficiency and professionalism alongside our reputation for innovation and reliability. We now operate 12 daily line-haul services and handle deliveries for over 100 courier companies around the world.
Over the past quarter century, Universal Express has built an unmatched reputation for 24/7/365 reliability and solid customer service. Our client base now incorporates all of the region’s courier companies, and we have been honoured with performance awards from Emirates Airlines, Singapore Airlines and Air India.
MILESTONES.
1985
Start of Operations – one line-haul route to London
1988
Joint venture with IFC Bombay and launch of the Dubai-Bombay route
1989
Inauguration of our Singapore office
1991/2003
Uninterrupted flight operations during both Gulf Wars
2007
Launch of web-enabled tracking and tracing
2010
Ten daily line-haul routes in operation
2013
Twelve daily line-haul routes, Nairobi office opened
2018
Linex acquisition
OUR SERVICES.
Linex UAE offers a broad range of shipment and delivery services, for both domestic and international consignments.
As part of our line-haul capabilities we handle documents, small parcels and freight. This is complemented by a variety of delivery modes, on board courier services, and time-critical AOG support.
We also undertake customs clearance and brokerage as required, and welcome the opportunity to develop special solutions in response to specific client requirements.
Offering reliable 24/7 support to the aviation industry, we ensure fast and dependable delivery of emergency AOG parts to airports around the world.
With virtually no limits on dimensions and weight, we undertake customised door-to-door handling (including dangerous goods) and flexibly utilise air charters, on board couriers and other dispatch modes as appropriate.
Our long and close relationships with key Customs Bodies in the various countries we operate in, ensures that we are aligned with processes and a have current information on clearance documentation, harmonized codes and various permissions for all commodities. This in turn ensures quick and efficient custom clearance lead times.
Express Transhipments
For time-sensitive international shipments, this door-to-door service ensures delivery by the end of the same or next business day in major cities. Smaller loads on multiple sectors are consolidated and redistributed through our hubs in Singapore and Dubai for clearance and delivery across the Middle East, Africa, Asia, the Indian sub-continent, Europe, Australasia and the Americas. Linex’s integrated IT systems ensure reliable visibility of shipment status from origin to destination, and POD (proof of delivery notifications) are provided within 24 hours of delivery.
Deferred Service
A cost-effective solution for less urgent and/or heavier shipments, this door-to-door service guarantees delivery of single or multi-piece consignments within a specified number of days. Delivery notification is available on request.
We can handle, stock, pack and deliver E-commerce shipments to any part of the world.
- Customs clearance services
- First, Middle and Last mile delivery capabilities
- Worldwide distribution
- Fulfilment services
- C.O.D. (Cash on delivery)
- FBA clearance
- Returns services
We commenced operations in 1985 with a single line-haul route; and today operate twelve daily routes to destinations around the world. We offer our clients a highly reliable uplift guarantee, in addition to late cut-offs and simplified clearance procedures, all facilitated by our enduring relationships with Emirates, Air Arabia, Etihad Airways, Singapore Airlines,Virgin Atlantic, Air India and others.
Our line-haul services include direct flights via onboard couriers, UCB mode or express cargo, with guaranteed uplift and no minimum charges. Express bags are normally cleared by the consignee upon arrival, but we can undertake this clearance if required. Our clients also benefit from excellent consolidation rates which enable them to enhance their service quality and reduce costs.
Freight forwarders, domestic express operators, and smaller courier companies all use our wholesale express delivery services. Our relationships with integrators and independent couriers guarantees neutrality, reliable performance and excellent rates.
- Airport to Door (Outbound)
- Door to Airport (Inbound)
- Customs Clearance & Brokerage
- Delivery & Collection Services (heavyweight shipments)
For highly urgent and/or valuable consignments that require immediate and secure delivery, we offer hand-carriage of cargo on the next available scheduled flight via the fastest and shortest route.
Our nominated representative boards the aircraft with your consignment, and upon arrival clears customs and then makes the final delivery by hand. You will receive constant updates regarding the shipment’s status and final handover.
Our extensive experience allows us to respond swiftly and effectively to your needs for unique and specialised services. This includes shipments which need to be collected or delivered over weekends and holidays.
We create special solutions to match your specific requirements, leveraging our worldwide network of partners and affiliates to ensure smooth, secure and hassle-free turnarounds.
OUR NETWORK.
With our own offices in key markets and a close-knit network of partners and affiliates around the world, Linex UAE offers clients a dependable and experienced team of seasoned professionals.
Combining proactive customer service and in-depth local knowledge, we work with you to develop effective and reliable solutions for all your domestic and international transport requirements.
Our Testimonials.
Linex UAE (Universal Express) has been a business partner of DHL Express UAE for the last decade and more and we have always found them to be a professional and customer centric business unit.
Good Work! Good Team!......Way to Go.
Our association with Linex UAE (Universal Express) has immensely helped our business to grow.
They always come up with new collaboration opportunities and new possibilities.
They have a very responsive team and are an easy company to work with - the service levels are high and reliable.
Every aspect of your service has been beyond reproach and every member of staff has been courteous, polite and reliable.
I've worked with couriers over the years, and I would rank Linex UAE (Universal Express) as one of the most strategic teams with whom I've partnered.
The friendly & professional service offered by your entire team has made our work easy and has enabled us to compete with some of the main players for export and import business.
Over the years our business has grown with mutual cooperation and great service standards. We will be happy to recommend Linex UAE (Universal Express) to any customer around the world.
OUR PRODUCTS & TOOLS.
hub-ez serves as a one stop logistics platform for our customers and partners which encompass providing domestic and international parcel pick-up, delivery, and return solutions for business customers, including online sellers, e-marketplaces, and related participants in the eCommerce logistics market.
Easy Integration
Supports multi platform integration such as NetSuite/Magento/WooCommerce/PrestaShop
Platform Integration
Flexible APIs / EDIs, which can connect & integrate with different logistics systems
Order Management
Package management, data import and MIS reports
Label Printing
Capable of printing different services of labels
Responsive Design
Works best on desktop/laptops devices but compatible with all devices with web-browsers
Order Tracking
End-to-end package tracking available
E-COMMERCE.
One Stop Solution for e-Merchants
Linex provides unique access to authorized channels into China and Europe for personal-use items. Bundled with proven linehaul from our overseas gateways, and final-mile solutions, there are several end-to-end channels to this enormous and fast-growing market-place: by 2016, China is expected to have more digital buyers than Western Europe and North America combined. With its numerous gateway stations, Linex also provides efficient and cost-effective solutions to key markets such as Western Europe, Russia, Ukraine, India and Brazil.
What We Are Proud Of:
With our recently established hub-ez previously known as “e-Lite” and e-Express service, Linex can offer its customers the speediest movement of personal-use shipments into China.
We offer one stop solutions for e-merchants entering the Chinese and European markets. It is a neutral airport to door service, from worldwide point of entry to the ultimate customer. Commercial B2C clearance is completed at one of our designated gateways, and final mile delivery by either courier or local post. Additionally, with our recently established partnership with CCL, we can offer expert B2C clearance solutions into the European market.
EXPRESS SERVICES.
As the largest wholesale network in Asia, Linex plays an important role in the express global parcel delivery market. Linex has been the exclusive worldwide general sales and service agent for Cathay Cargo’s courier product since 1989 and GSA for Air China since 2006.
Under these agency agreements, Linex offers priority linehaul space on a wholesale basis to the transportation industry, ensuring efficient transit, the latest cut-off times and the fastest retrievals.
Linex provides a broad range of additional services for retail transportation companies, on a neutral basis. Examples of value-added services can be found in Gateway Logistics.
Each Linex station offers three key international services:
AAC
Airport to Airport
ADC
Airport to Door
DDC
Door to Door
All movements are supported by end-to-end tracking – shipments are monitored from the point of acceptance up to the point of delivery with our state-of-the-art IT facilities. The Linex network is electronically linked to provide online information and offer the same IT capabilities to customers.
GATEWAY LOGISTICS.
Linex offers the largest independent network of owned & agent offices providing wholesales express solutions to the transportation industry. Through its General Sales Agency for Cathay Cargo, Linex has established itself as one of the premier operators of international logistics. At each international gateway, Linex offers a complete range of warehousing and distribution functions and services that can be mixed and matched to your company’s needs such as distribution assortment, cross-docking, “just-in-time”, sequenced supply & synchronized delivery management, bonded warehousing, bonded and non-bonded trucking, and in-transit mixing & product support.
Our Other Unique Services
Brokerage & Customs clearance for imports & exports
Premium services – “just-in-time”, next-flight-out, hand carry
Domestic delivery and collections, and managed returns
Logistics – sequenced supply and synchronised delivery management
How can we help?
Customer service hotline 24 Hours Global Coverage
